Leading Functions
Choose any one of the modules below.
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Customer Centricity
Companies have been trying to adopt customer centricity for nearly 20 years now. Statistics show that only 14% of marketers say that customer centricity is a hallmark of their companies, and only 11% believe their customers would agree with that characterization. Why do so many companies struggle to get customer centricity right?
The most common, and perhaps the greatest, barrier to customer centricity is the lack of a customer-centric organizational culture. At most companies the culture remains product-focused or sales-driven, or customer centricity is considered a priority only for certain functions such as marketing. To successfully implement a customer-centric strategy and operating model, a company must have a culture that aligns with them — and leaders who deliberately cultivate the necessary mindset and values in their employees.
In this seven modules Customer Centric programme, you will learn essential techniques used to better understand the needs and wants of your customer. You will be equipped with tools to build a customer focused team. The course covers essential strategies used in customer relations management and gives you a better understanding of how your organization can add value to your customer. The principles learnt will help you stay ahead of your competitors and keep your business flourishing. The seven modules covered in this very detailed programme are:
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Customer Service Excellence
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Consumer Communication
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Managing Difficult Customers
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Customer Centric Selling
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Attributes of Selling
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Marketing Basics
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Presentation Skills
Buy our
Customer Centricity
module
R3,500.00 once-off
Talk to a coach
If you would prefer to talk to a coach about our module options, we are available to discuss.
Project Management Program
In the past few decades, organizations have discovered something incredible: principles that have been used to create enormous successes in large projects can be applied to projects of any size to create amazing success. As a result, many employees are expected to understand project management techniques and how to apply them to projects of any size.
This workshop will give participants an overview of the entire project management process, as well as key project management tools that they can use every day. The programme is aimed at those new to project management, who need to understand the phases from starting to closing a project. The modules follow the project phases:
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Project Management Fundamentals
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Project Initiating
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Planning a Project
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Project Executing
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Closing a Project
If you would prefer to talk to a coach about our module options, we are available to discuss.
Talk to a coach
R2,000.00 once-off
Buy our Project Management module
HR and Non-HR Managers
Buy our HR and Non-HR Managers module
The recognition and acceptance of the valuable role of people within an organization has resulted in a new view of the nature and role of Human Resoure Management functions and systems. There has been a shift in the role of human resources management to line management. Many managers and supervisors are expected to deal with some human resource issues. They may be asked to take part in developing job descriptions, sit on in interviews, or take responsibility for discipline.
This five module programme will introduce the line manager to the essential HR concepts that lies within the control of their functions. The programme will walk you through the hiring process; onboarding people in your department; to setting goals, monitoring performance and processes to correct performance and ultimately developing your people to set them up to achieve their maximum output. The modules included in this programme are:
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Employee Recruitment
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Employee Induction
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Performance Management
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Employee Motivation
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Talent Management
R2,000.00 once-off
Talk to a coach
If you would prefer to talk to a coach about our module options, we are available to discuss.
Marketing Essentials
Buy our Marketing Essentials module
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Marketing is an essential element for every business. It can be that one missing piece of the puzzle, and when it fits the big picture is revealed. You will be given an introduction to marketing and its benefits. If you are not marketing your business you will not grow, and if you do not grow you will not succeed.
Marketing Basics will provide you with essential marketing knowledge, and give you the ability to build and grow your business. Marketing has changed a lot recently and having a new perspective will give you the needed information to assist you in your marketing decisions. No matter what your product or service is, your business will benefit with a better understanding of marketing.
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Add any 2 of the following modules to your curriculum:
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Marketing Environmental Analysis
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STP (segmentation, targeting, positioning)
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New Product Development and Product Life Cycle
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Pricing Strategies
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Distribution Strategies
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Promotion Strategies
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Customer Relations Marketing
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Marketing Branding (imaging and equity)
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Social Responsibility Marketing
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Digital Marketing
R2,000.00 once-off
Introduction to Marketing and the Marketing Mix (Compulsary Module)
Talk to a coach
If you would prefer to talk to a coach about our module options, we are available to discuss.
Finance Essentials
Buy our Finance Essentials module
Add any 2 of the modules below to your curriculum:
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Understanding Financial Statements
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Budgeting
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Costing and Cost Behaviour
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Interpret and Analyse Financial Statements
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The Value of Money
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Working Capital
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Break Even Analysis
R2,000.00 once-off
Talk to a coach
If you would prefer to talk to a coach about our module options, we are available to discuss.
This course consists of the Finance Basic, which is a compulsary module along with 2 additional modules that you can choose from the list below.